Policies
Online booking, what to do when you're sick, how to cancel etc.
Not the most riveting stuff, but useful.
Payment
A credit card is required to keep on file for online booking and payment will be processed to this card after each session. Once payment is processed, you will be issued an invoice.
Insurance or
Benefits
Talk Box Therapy & Consulting is able to offer some direct billing for the following benefit providers:
-Blue Cross
-Canada Life/Great West Life
-Desjardins
-Equitable Life of Canada
If your benefit provider covers a portion of the session fee, the remainder will be charged to the card on file and you'll receive a receipt to keep for tax purposes. If you are covered by another benefit/insurance provider you will receive an invoice which you can submit to your insurance/benefits provider. If you pay any portion out of pocket, psychologists' fees are eligible as a medical expense for tax purposes (hang on to that receipt).
Cancellation/No-Show
Policy
In order to honour the time set aside for your appointment, there is a 24 hour cancellation policy in effect. If you can't make it to your appointment, please cancel as soon as possible. You can cancel through Jane (the online booking portal) or by emailing whitney@talkboxtherapyservices.com.
Late cancellations will result in a charge of 50% of the session fee.
Illness
Policy
Being sick sucks. Psychologists' offices can see a lot of clients coming/going throughout the day and it's important to keep everyone as safe and healthy as possible. Here's the plan:
-If you are sick, please do not come in-person to the office for your session
-You are welcome to switch to a virtual appointment if you'd like to keep your session
-If you are a close contact to someone who is quite sick, please consider wearing a mask to your session
-An air purifier will be used in the office and hand sanitizer will be available
-If you are feeling too unwell for your session, please take care of yourself and feel free to cancel/reschedule, the cancellation policy does not apply to illness
Fees
As discussed on the Services/Fees page, the fees for therapy services are aligned with the recommended fee schedule of the Psychologists' Association of Alberta. At times, sliding scale fees are offered to reduce financial barriers to care. Please reach out if you are concerned about the financial feasibility of therapy.